I like to categorize my clients so I know what to expect each time I speak with them. I made a vow, when I started Innerwealth Communications that I would jettison those that are out to make my life miserable. I always assess the 'why' of the ugly - did I miss something, is there an issue they are not sharing with me, cannot vocalize their dissatisfaction, etc. Once I have determined I have done everything for them I can do and it's still not good enough, I do not hesitate to FIRE them quickly. It frees up my time to find a 'good' client.
How you deal with your 'ugly' clients? Comments welcome!
1 comment:
Right you are! Tim Ferris in his first edition of the "4 Hour Work Week" writes that "firing" a client can result in new business from that client - because he saw his bad ways.
While we can complain about the lack of customer service sometimes, there is also a point when there is too much. And one's own negativity, no matter how well hidden, it does come out sometimes.
Or, do "ugly clients" also show up one's own short comings and room for improvement?
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