Change is good for the heart!

Change is good for the heart and the soul.  After five years, I am retiring the Innerwealth brand and moving forward with Strategies for Growth.

This new company is focused on creating Client Retention Programs for service organizations. Firms such as Consultants and Adviors, PR firms and law firms will benefit from the focus The Good the Bad and The Ugly program brings to their bottom line.  My clients have experienced at uptick in revenues of over 450%.


Stay tuned - more coming.

The Ugly

We all have clients.  We love our 'good' clients, we work hard with our 'bad' clients.  But no matter what we do, we can never seem to make the 'ugly' happy!  They are impossible to coach, yell back or are unreachable or nasty on the phone when we do reach them. I define the ugly as non-paying, unreasonably demanding and rude. 

I like to categorize my clients so I know what to expect each time I speak with them. I made a vow, when I started Innerwealth Communications that I would  jettison those that are out to make my life miserable. I always assess the 'why' of the ugly - did I miss something, is there an issue they are not sharing with me,  cannot vocalize their dissatisfaction, etc.  Once I have determined I have done everything for them I can do and it's still not good enough, I do not hesitate to FIRE them quickly.  It frees up my time to find a 'good' client.   

How you deal with your 'ugly' clients?  Comments welcome!